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Patient Self-Management Support Programs - Agency for Healthcare ...

planning or managing their own self-management support programs. ... lead to better patient outcomes and reduced utilization of health care services, particularly ... Programs Should Provide Both Coaching and Patient Education ...... model stress the effectiveness of face-to-face interaction in getting people to participate. Source: http://www.ahrq.gov/qual/ptmgmt/ptmgmt.pdf

Patient Handbook - Spectrum Health

people we serve by providing high-quality primary health care services in a safe and ... Fall Prevention ... your right to consent to or refuse care, treatment or services. ..... Things you normally do at home, like getting out of bed and walking to the .... such as blow-dryers, curling irons, laptop computers, e-readers and other. Source: http://www.spectrumhealth.org/documents/zch/1354296828_GCOMRLTNSDan-McFarlandwebsitemigration85x11PatientHndbk_FNL_2312.pdf

Arthritis for patients Some Useful Resources

Chronic pain: a primary care guide to practical management. Totowa: Humana Press . Royal College of Nursing Rheumatology Biologics Working Party. 2009. ... Source: http://www.porthosp.nhs.uk/Library-resource-files/Arthritis-patients-2010.pdf

Federal Customer Care - Xerox Services

can be challenging. To lighten your load, we of- fer complete customer care that supports your agency's mission. Customer care services from. Xerox ensure that  ... Source: http://www.acs-inc.com/ov-federal-customer-care.pdf

PATIENT-CENTRED COLLABORATIVE CARE

necessary part of health care delivery in Canada and an important element of ... collaborate with health care professionals in making clinical decisions. ... Provide a regular evaluation of the impact of interprofessional collaborative practice on ... the context of clinical practice, the CMA defines collaborative care as follows:. Source: http://fhs.mcmaster.ca/surgery/documents/CollaborativeCareBackgrounderRevised.pdf

the myths of patient-centered care f - Patient-Centered Care Guide

V. Myths and Facts. © 2008 by Planetree ..... welcoming space, while also improving staff morale and fostering a sense of team work and collegiality. MYTH #9: ... Source: http://www.patient-centeredcare.org/chapters/chapter5.pdf

the myths of patient-centered care f - Patient-Centered Care Guide

V. Myths and Facts. © 2008 by Planetree ..... welcoming space, while also improving staff morale and fostering a sense of team work and collegiality. MYTH #9: ... Source: http://www.patient-centeredcare.org/chapters/chapter5.pdf

The Three Waves of Customer Care - Cisco

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 5. White Paper. The Three Waves of Customer Care. Source: http://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/three_waves_customer_care.pdf

Engaging Patients and Families in the Medical Home

10-0083-EF. June 2010. PREVENTION/CARE MANANAGEMENT. HEALTH IT ..... How can Health IT support deployment of evidence-based ..... As demonstration projects have proliferated, a healthy public debate has developed about ..... vitamins, or remedies you use. • Always tell your medical home team when you ... Source: http://pcmh.ahrq.gov/portal/server.pt/gateway/PTARGS_0_11787_913652_0_0_18/Engaging%20Patients%20White%20Paper-July1.pdf

The Ethics and Economics of Health Care

God with all your heart, and with all your soul, and with all your strength, and with all your .... values and ethics upon which our health care system, ... Source: http://www.bmei.org/jbem/volume8/num2/robbins_the_ethics_and_economics_of_health_care.pdf

Helping Patients Manage Their Chronic Conditions - Self ...

Chronic Disease Care Program, which seeks to improve the health of ... learn about cholesterol, then changed her diet and began an exercise ... the treatment of chronic disease. ... inadequate medical care but excelled at self-managing her. Source: http://selfmanagementalliance.org/wp-content/uploads/2013/09/HelpingPatientsManageTheirChronicConditions.pdf

Customer Care Analytics: Analyzing Data To ... - Xerox Services

Customer care centers, by their very nature are data collectors. ... customer care, providers can improve the customer experience, generate more revenue from ... Source: http://www.xrce.xerox.com/content/download/21242/152521/file/Customer%2520Care%2520Analytics_US.PDF

Customer Care Analytics: Analyzing Data To ... - Xerox Services

Customer care centers, by their very nature are data collectors. ... customer care, providers can improve the customer experience, generate more revenue from ... Source: http://www.xrce.xerox.com/content/download/21242/152521/file/Customer%2520Care%2520Analytics_US.PDF

The Future Of Health Information Technology In The Patient ... - CIMIT

of features that patient-centered medical homes require to improve their efficiency, quality, and ... personal health records, and, most important, registries, team care, and ... general internal medicine at .... for prescriptions and lab tests— on the computer. .... lar preventive monitoring.18 ..... 16 Tang PC, Ash JS, Bates DW,. Source: http://www.cimit.org/images/events/ciw/IT-in-Patient-Centered-Medical-Home.pdf

Customer Care in a Social World: Are We There Yet? (PDF) - Oracle

Social media is transforming customer care as we know it. The change ... customer-service-related, they are ill-equipped to deliver the level of support needed. Source: http://www.oracle.com/us/products/applications/customer-care-in-social-world-wp-1560495.pdf

Customer Care Programs - Eugene Water & Electric Board

EugEnE WatEr & ElEctric Board. Customer Care. Programs. Eugene Water & Electric Board. 500 East 4th Avenue. Eugene OR 97401. 541-685-7000. Source: http://www.eweb.org/public/documents/publications/customerCare.pdf

Customer Care Programs - Eugene Water & Electric Board

EugEnE WatEr & ElEctric Board. Customer Care. Programs. Eugene Water & Electric Board. 500 East 4th Avenue. Eugene OR 97401. 541-685-7000. Source: http://www.eweb.org/public/documents/publications/customerCare.pdf

Alcatel-Lucent White Paper - Creating More Time for Patient Care

Connecting your people and streamlining your processes. 4. Real-life ... Providing proactive disease management and preventive healthcare. 7 ... “It has become necessary to develop medicine as a cooperative science, ... When integrated with the health- care ..... provides their nurses with tablet PCs for home visits. Source: http://www.himss.org/files/HIMSSorg/content/files/Alcatel_Healthcare_EN_StraWhitePaper.pdf

Ethical issues in burn care1

[4] Seedhouse D. Ethics: the Heart of Health Care, 1988. [5] Nelson RM. Ethics in the intensive care unit. Creating an ethi- cal environment. Crit Care ... Source: http://www.sassit.co.za/Journals/Ethics/ethical%20issues%20in%20burn%20care.pdf

Supporting Self-management in Patients with Chronic Illness

15 Oct 2005 ... Options for self-management of your chronic conditions .... for clinical affairs in the Department of Family and Geriatric Medicine at the ... and received her master of public health degree in nutrition and health promo ... Source: http://www.healthteamworks.biz/pdf/pcmh/resources/cafp-conference/handouts/sms-reims/Self%20Management%20for%20Patients%20with%20Chronic%20Illness%20Coleman%202005.pdf